POLICY

PAYMENT, MAKE-UP, CANCELLATION AND GYM CLOSURE POLICIES

CLASSES

All sessions are 8 weeks long and enrollments are done on a rolling basis. All session dues must be paid in full prior to the start of class.  We do not currently offer trial classes – the best way to see if ninja is a fit for your child is to drop-in to one of our class sessions!   Late session sign-ups will be prorated, but we cannot temporarily reserve or hold spots in class for ninjas unable to join at the beginning of the session.

Ninjas who miss class (including: absences due to illness or other reasons; and classes that are cancelled due to inclement weather or other reasons outside of our control) can make-up classes by attending any other scheduled class of the same age group, weekend warrior classes or open gym, up to 2 classes. Make-ups must be done within the active session and scheduled in advance through email.  We will not issue refunds or prorate sessions for planned absences, or issue credits, refunds or exchanges for classes that are not made up in the session they are missed.  If you must cancel your entire session for any reason we will issue a credit for future use, provided we have notice of cancellation within the first two weeks of class (no refunds are given for scheduling or other changes after the first two weeks of class).

In the event of a mandated closure (by the Federal, State or Local Government for Covid-19 reasons or otherwise), you will have the option to either attend virtual classes for the remainder of the session dates or resume classes once we are permitted to reopen.  No refunds will be given.

OPEN GYM / HOLIDAY CAMPS

Preregistration is strongly recommended for all sessions.  If you need to cancel your session, please provide at least 48 hours advance notice.  Sessions cancelled in advance will either receive a credit towards a future session or a refund (minus a processing fee).  No refunds, credits or exchanges will be given for late cancellations or missed sessions.

SUMMER CAMPS

 All camp sessions are booked on a week-long basis.  Daily drop-ins are permitted subject to availability.  If you need to cancel your session, please provide at least 2 weeks advance notice.  Sessions cancelled in advance will either recieve a credit towards a future week or a refund (minus a processing fee).  No refunds, credits or exchanges will be given for late cancellations or missed camp days, however all efforts will be made to adjust camp weeks in the case of scheduling change requests.